SmartPay™ for Providers

The consumer payments solution for providers who want to improve upfront collection and optimize each patient interaction.

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Help Improve Patient Collections

smart-pay-providers-help-collect-patient-payments

Help collect more patient payments, faster, and improve patient satisfaction by making it easy for patients to pay where and how they want.

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Help decrease your cost-to-collect and risk of bad debt by collecting more payments before, during, and after point of service; and by reducing third-party collections.

smart-pay-providers-simplify-omni-channel-payments

Simplify omni-channel payments with merchant services for processing credit cards and debit cards, including HSA and FSA cards.

smart-pay-providers-help-increase-patient-payments

Help increase patient payments across multiple payment methods, including online, mobile, telephone, and by mail, which are all PCI compliant.

smart-pay-providers-integrate-all-major-EMR

Integrate with all major EMR/HIS systems for a seamless payments experience.

smart-pay-providers-streamline-vendor-management

Streamline vendor management with a single, integrated solution.

Update Your Patient Collections Strategy

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Streamline payment processing

  • Transition your one-size-fits-all billing process to SmartPay™ Personalized Communications. Our electronic communications are supported by data analytics and help you reach patients faster, and our innovative payment technology helps speed collections.
  • Minimize your printing and postage expenses by accepting online and over-the-phone payments.
  • Automate depositing, posting, and managing mailed patient payments to help you get paid faster with our bank-independent Consumer Lockbox.
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Payment technology

  • Help collect more patient payments upfront with eCashiering. Your staff can accept payments in-person or by phone via credit cards, HSA cards, debit cards, eCheck (ACH), paper checks, and cash.
  • Make it easy for patients to pay you when they’re tackling other monthly bills with Consumer Pay Online. Patients have the flexibility to make one-time payments or set-up payment plans for automatic, recurring payments.
  • Offer your patients another 24/7 self-service option with our automated, interactive Phone Pay. Patients can make payments using a multi-lingual, menu-driven system.
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Merchant services

  • Simplify reconciliation by having all transactions deposited into your account and receive a single source for payment posting into your EMR/HIS. You’ll also receive assistance from a single source for operational support and issue resolution.
  • Receive one bill at the end of the month reflecting a single rate for all payments activity, including merchant services fees.

* Change Healthcare is a registered ISO/FSP of Woodforest National Bank in Houston, TX - Member FDIC

Providing Measurable Value

  • $52B

    in patient A/R managed for providers each year

  • 8.1M

    payment transactions

  • $1.3B

    consumer payments to providers

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Additional Resources
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