In today’s fast-moving world, immediate with customers is often critical but personal may not be possible. Some ambulance services use automated outbound calling methods to patients about their outstanding balance and payment options. These methods include automatic dialers, automated calls or prerecorded messages to cell phones, prerecorded calls to residential landlines, artificial or prerecorded voice messages, SMS text messages and fax machines. All of these communication methods fall under the of 1991. The TCPA generally prohibits the use of automatic dialers, automated calls or prerecorded messages to cell phones, except with prior written consent of the called party (or for emergency purposes), and prohibits prerecorded calls to residential landlines without prior written consent. To ensure you are in compliance with the TCPA, please your Legal department.